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June 2023
01 Jun
Generative AI – not just for chatbots anymore
Retailers are rapidly finding uses for generative artificial intelligence (AI) that go beyond customer service chatbots.
May 2023
26 May
In honor of spring, a look at three retail ‘cleaning’ efforts
Spring is traditionally a clean time, and “clean” retail technology initiatives can take many forms.
19 May
Wendy’s serves up tech innovation
The Wendy’s Company is starting to distinguish itself as a technology pioneer.
12 May
Metaverse still matters – just ask Tier I retailers
Public excitement around the metaverse has cooled, but that doesn’t mean it isn’t still a major retail technology trend.
05 May
Blue Yonder ICON provides supply chain, store insights
The recent Blue Yonder ICON 2023 conference highlighted next-gen supply chain developments and current brick-and-mortar trends.
Apr 2023
28 Apr
Retailers meet customers where they are - in their cars
Retailers are finding a variety of ways to reach out to shoppers who are behind the wheel.
21 Apr
Earth Month 2023: Three notable retail sustainability efforts
As we observe Earth Month, it’s worth recognizing a few retailers taking a “green” approach to their business.
14 Apr
The other shoe drops – Amazon enters next-gen AI space
Amazon is previewing a new proprietary artificial intelligence (AI) platform – what does it mean for retail?
07 Apr
Everyone loves TikTok – except the U.S. government
One of the world’s most popular social media apps is loved by U.S. retailers and consumers, but viewed more skeptically by public officials.
Mar 2023
31 Mar
AI has arrived – and it’s not just ChatGPT
The next great retail technology buzzword is actually the abbreviation for artificial intelligence.
24 Mar
SPECS 2023: AI comes to facilities management
Artificial intelligence is becoming an increasingly important technology solution for retail facilities management professionals.
17 Mar
The human touch – delivered via technology
Leading-edge communication technology enables retailers to conduct highly personalized, one-on-one customer interactions – at scale.
10 Mar
Hot customer experience initiatives from a cold winter
A positive customer experience can warm a shopper’s heart on even the frostiest of days.
03 Mar
Reimagining the store
Three retailers are creating their own very different models for the “store of the future.”
Feb 2023
24 Feb
Meet the needs of inflation-weary customers with these technologies
Inflation is still having a major impact on consumer behavior, and retailers need to leverage leading-edge technology to respond.
17 Feb
ChatGPT is coming – what it means for your enterprise
A new artificial intelligence (AI) platform holds the potential to transform retail.
10 Feb
Three regional retailers showing customers love this Valentine’s Day
Customers can receive big love even from smaller retailers.
03 Feb
E-commerce sales pass $1 trillion – now what?
E-commerce is very big business – and retailers need the right systems in place to handle it properly.
Jan 2023
27 Jan
The apps have it – retailers pursue mobile innovation
Retailers are leveraging mobile apps to enable a variety of leading-edge features and functions.
20 Jan
Three big industry changes seen in 25 years of covering retail tech
I’ve been around the retail technology industry long enough to have witnessed some notable evolution.
13 Jan
NRF 2023: Three solutions worth watching
Digital twin, supply chain sustainability, and machine learning solutions should all be on display at the NRF 2023 “Big Show.”
06 Jan
Three retail tech innovators worth watching in 2023
Wayfair, Lowe’s and Charlotte Tilbury are all poised for groundbreaking technology achievements this year.
Dec 2022
16 Dec
Three tech trends that shook up retail in 2022
As 2022 draws to a close, it’s time to look back at some retail technology trends that shook up the industry all year long.
01 Dec
Three surprises from Cyber Week 2022
Cyber Week defied expectations in ways that should make many retailers happy.
Nov 2022
17 Nov
Black Friday 2022 – Three important new retail holiday trends
Black Friday is an annual event, but not a static one.
10 Nov
DoorDash is starting to look like a tech platform
Is DoorDash on the same path to extending beyond on-demand delivery that some of its chief rivals have followed?
02 Nov
Consumer-facing companies are increasingly joining tech forces
Retailers and consumer-facing brands are discovering the advantages of sharing technological capabilities.
Oct 2022
27 Oct
Remove tech hobgoblins from your retail enterprise this Halloween
Halloween is the perfect time to exorcise technology-related “hobgoblins” that are causing mischief in your retail operations.
20 Oct
Kroger-Albertsons Merger: The tech perspective
The proposed blockbuster Kroger-Albertsons deal would create a major grocery technology player.
13 Oct
Prime Early Access Sale – three surprising results
Now that the Amazon Prime Early Access Sale is over, it’s time to look back and see what the industry can take away from this event.
06 Oct
Three reasons to compete with Prime Day holiday event
The upcoming Prime Early Access Sale is an opportunity competing retailers can’t afford to miss.
Sep 2022
29 Sep
Walmart enters the metaverse – what happens now?
Walmart is the latest retailer to make a splash in the metaverse.
22 Sep
Instacart ups its game
Instacart’s technology efforts have elevated it to a level where it has some lofty company.
15 Sep
Three retail solutions across the enterprise that can reduce shrink
Some retail technologies also assist loss prevention efforts as a helpful side effect.
08 Sep
Machine learning – the future is now for retailers
Retailers are finding machine learning technology to be highly applicable to current business issues.
01 Sep
Cool retail technology rollouts from a steamy summer
Summer 2022 featured scorching temperatures and retail innovations in robotic, cloud and freshness technology.
Aug 2022
25 Aug
Three companies Amazon should consider buying
Amazon has plenty of opportunities for growth through acquisition.
18 Aug
Walmart’s busy month in technology
Walmart has not been kicking back and taking it easy when it comes to technology innovation.
11 Aug
eTail 2022 – Keeping the customer at the center of omnichannel
The importance of providing top-notch omnichannel customer service was a recurring theme at the recent eTail 2022 conference in Boston.
July 2022
28 Jul
Five retailers ready for this year’s holiday shoppers
With consumers poised to shift their holiday buying patterns, retailers need to be proactive, not reactive, in their response.
21 Jul
Don’t filter email out of your marketing strategy
A complete retail marketing program should include a healthy email component.
14 Jul
What Prime Day 2022 tells us about the state of e-commerce
Another Prime Day is in the rearview mirror, and a look back provides guidance on where e-commerce is heading.
07 Jul
Retailers see clear benefits from cloud integration
A variety of retailers are cloud-enabling different enterprise functions to promote efficiency and flexibility.
June 2022
30 Jun
Walmart, H&M, Dragonfly Kitchen ‘race with the machines’
Retailers are discovering that technology and humans work best when they work together.
23 Jun
Retailers discover ‘real world’ uses for NFTs
Retailers continue finding new ways to leverage NFTs.
16 Jun
A busy time for online delivery innovation
The online delivery sector is constantly evolving, as evidenced by recent developments.
09 Jun
Top three challenges for the next Amazon CEO of consumer business
Whomever fills the role of CEO of worldwide consumer business at Amazon will have pressing issues to address.
02 Jun
Retail technology strategies for the post-COVID-19 ‘new normal’
The COVID-19 pandemic is not over, but consumers are adjusting their lives as serious cases fall and retailers must respond with technology.