Retailers are rapidly finding uses for generative artificial intelligence (AI) that go beyond customer service chatbots.
Spring is traditionally a clean time, and “clean” retail technology initiatives can take many forms.
The Wendy’s Company is starting to distinguish itself as a technology pioneer.
Public excitement around the metaverse has cooled, but that doesn’t mean it isn’t still a major retail technology trend.
The recent Blue Yonder ICON 2023 conference highlighted next-gen supply chain developments and current brick-and-mortar trends.
Retailers are finding a variety of ways to reach out to shoppers who are behind the wheel.
As we observe Earth Month, it’s worth recognizing a few retailers taking a “green” approach to their business.
Amazon is previewing a new proprietary artificial intelligence (AI) platform – what does it mean for retail?
One of the world’s most popular social media apps is loved by U.S. retailers and consumers, but viewed more skeptically by public officials.
The next great retail technology buzzword is actually the abbreviation for artificial intelligence.
Artificial intelligence is becoming an increasingly important technology solution for retail facilities management professionals.
Leading-edge communication technology enables retailers to conduct highly personalized, one-on-one customer interactions – at scale.
A positive customer experience can warm a shopper’s heart on even the frostiest of days.
Three retailers are creating their own very different models for the “store of the future.”
Inflation is still having a major impact on consumer behavior, and retailers need to leverage leading-edge technology to respond.
A new artificial intelligence (AI) platform holds the potential to transform retail.
Customers can receive big love even from smaller retailers.
E-commerce is very big business – and retailers need the right systems in place to handle it properly.
Retailers are leveraging mobile apps to enable a variety of leading-edge features and functions.
I’ve been around the retail technology industry long enough to have witnessed some notable evolution.
Digital twin, supply chain sustainability, and machine learning solutions should all be on display at the NRF 2023 “Big Show.”
Wayfair, Lowe’s and Charlotte Tilbury are all poised for groundbreaking technology achievements this year.
As 2022 draws to a close, it’s time to look back at some retail technology trends that shook up the industry all year long.
Cyber Week defied expectations in ways that should make many retailers happy.
Black Friday is an annual event, but not a static one.
Is DoorDash on the same path to extending beyond on-demand delivery that some of its chief rivals have followed?
Retailers and consumer-facing brands are discovering the advantages of sharing technological capabilities.
Halloween is the perfect time to exorcise technology-related “hobgoblins” that are causing mischief in your retail operations.
The proposed blockbuster Kroger-Albertsons deal would create a major grocery technology player.
Now that the Amazon Prime Early Access Sale is over, it’s time to look back and see what the industry can take away from this event.
The upcoming Prime Early Access Sale is an opportunity competing retailers can’t afford to miss.
Walmart is the latest retailer to make a splash in the metaverse.
Instacart’s technology efforts have elevated it to a level where it has some lofty company.
Some retail technologies also assist loss prevention efforts as a helpful side effect.
Retailers are finding machine learning technology to be highly applicable to current business issues.
Summer 2022 featured scorching temperatures and retail innovations in robotic, cloud and freshness technology.
Amazon has plenty of opportunities for growth through acquisition.
Walmart has not been kicking back and taking it easy when it comes to technology innovation.
The importance of providing top-notch omnichannel customer service was a recurring theme at the recent eTail 2022 conference in Boston.
With consumers poised to shift their holiday buying patterns, retailers need to be proactive, not reactive, in their response.
A complete retail marketing program should include a healthy email component.
Another Prime Day is in the rearview mirror, and a look back provides guidance on where e-commerce is heading.
A variety of retailers are cloud-enabling different enterprise functions to promote efficiency and flexibility.
Retailers are discovering that technology and humans work best when they work together.
Retailers continue finding new ways to leverage NFTs.
The online delivery sector is constantly evolving, as evidenced by recent developments.
Whomever fills the role of CEO of worldwide consumer business at Amazon will have pressing issues to address.
The COVID-19 pandemic is not over, but consumers are adjusting their lives as serious cases fall and retailers must respond with technology.